Resolve Disputed Invoices Quickly to Speed Up Cash Collection
Identify, Collaborate & Solve Problems with Webcollect
Webcollect provides a set of powerful tools to help resolve disputed invoices quickly including fully configurable and integrated workflows covering all aspects of the dispute resolution process including RCA. We make it easy to speed up cash collection by enabling collaboration with customers and internal resources to solve problems quickly and receive timely payment.
Webcollect Disputes
More than a customer’s financial inability to pay, it is queries and disputes that create delays in obtaining timely payment from customers. Webcollect’s Dispute Management Module reduces the number of queries with visible dispute tracking, ownership, and audit process.
Critical Communications & Collaboration
You can’t do it alone…You need input from customers and colleagues to resolve invoices and provide timely responses to customer inquiries. Webcollect integrates with your current technology stack to centralize communications and improve collaboration across all stakeholder groups
Key Solution Features
Workflow & Escalations – Webcollect allows you to code disputes, enter notes, and assign disputes to facilitate collaboration with other internal stakeholders. Webcollect automatically escalates when SLA’s are not met or team members are unresponsive
Portal & Mobile Access – Webcollect’s Customer Portal allows your customers to dispute invoices or submit a query and work together toward resolution. Internal team members can review disputes and provide feedback via their mobile device
Email Integration – Webcollect has bi-directional integration with your email system to ensure all relevant correspondence with clients and internal resources are captured and responded to in order to resolve issues and expedite payment. This not only becomes your audit history, but also ensures valuable content and insight is not trapped in another system or lost completely when someone leaves your organization which means starting over and customer frustration
Integration with Salesforce.com – Ensure collaboration with your sales team by working with them in their system of choice. Webcollect’s Dispute Module can communicate bi-directionally with Salesforce.com Cases. This provides real-time visibility to the sales team and allows them to assist you and their customers
RCA – Real-time visibility and analytics allow credit, sales, and customer service teams to track, analyze, and share information necessary to identify root causes and enact policy and/or technology changes to ensure they are addressed
