Webcollect’s Collections Module leverages Artificial Intelligence, real-time analytics, and process automation to accelerate cash collection, reduce DSO and help optimize working capital. By prioritizing the right customers, at the right time, with the right activity and embracing automation you can realize significant efficiency gains and improve your team’s effectiveness.
Webcollect provides layered, dynamic collection strategies that enable your business to adapt a custom collections approach specific to your customers whether complex, predictive, risk based or more granular to ensure timely follow-up, reduced cycle times and improved cash collections results.
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Strategies & Task Management – Webcollect uses both flexible & risk-based collection strategy and task list modules to fully support account prioritization. Focus lists, urgent tasks and next best actions are automatically identified and prioritized to ensure complete portfolio coverage as well as consistent & frequent customer communications to help optimize cash collection
Customer Segmentation & Portfolio Management – Leverage regional and customer type segmentation to drive strategies and treatment plans to enable automation, balance collector workloads and provide “white-glove” service when needed. Easily manage and leverage Parent/Child relationships to improve collections, eliminate confusion and improve enterprise visibility
Invoice Pay Date Prediction & Cash Forecasting – Leverage Webcollect’s AI to predict individual invoices payment date that when coupled with promises and disputes can provide short-term cash forecasting
Team Performance Management – Webcollect allows you to track and manage a world-class collections team. Webcollect provides a unique ‘command center’ approach of managing user activity and portfolio stability, making use of over 100 statistical indicators. Set team goals related to cash collected for activity excellence standards
Auto Dunning & Customer Communications – Scale-up dunning outreach with automated electronic customer communication. Email Integration eliminates switching platforms, provides a consolidated view of historical customer communications. Natural Language Processing (NLP) allows for the interpretation of email intent and recommended or automated responses. Let Webcollect automatically communicate with low-risk customers allowing your analysts to spend more time where needed
Eliminate Excuses & Give Customers the ”Easy Button” – Automate follow-ups & include statements and invoice copies with outbound correspondence for friendly reminders & past due notices. Leverage Webcollect’s Interactive Email, providing customers with an easy button to quickly pay invoices via credit card or ACH
EIPP / Customer Portal